What is Gradient Labs?
Gradient Labs has developed Otto, an advanced AI customer service agent that revolutionizes customer support automation. The system is designed to handle complex customer interactions by reading and synthesizing plain language guidance, eliminating the need for traditional coding or decision trees.
The platform seamlessly integrates with existing support systems like Intercom, Zendesk, and Freshdesk, offering enterprise-grade security with SOC 2 certification and GDPR compliance. With proven success rates including 98% CSAT scores and day-one resolution rates of 44%, the system demonstrates its capability to deliver human-like support while maintaining high-quality customer interactions.
Features
- Procedure Following AI: Reads and synthesizes plain language guidance for complex support
- Knowledge Integration: Learns from existing knowledge base and previous support chats
- Actionable Insights: Automatically categorizes and analyzes customer issues
- Easy Platform Integration: Works with existing support platforms like Zendesk and Intercom
- Natural Conversation: Provides human-like interactions with sensitive responses
- Pre-deployment Testing: Comprehensive testing environment before customer deployment
- Enterprise Security: SOC 2 certified and GDPR compliant
Use Cases
- Complex customer support automation
- Flight change requests handling
- Lost card assistance
- Delivery issue resolution
- Back office procedure automation
- Customer query resolution
- Support ticket management
FAQs
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Why should we use Gradient's AI agent instead of competitors?
Gradient Labs is better suited for companies requiring guaranteed quality performance, complex business procedures, high automation rates (80% of handling time), and strong risk management and governance. -
How does pricing work?
The platform uses an outcomes-based pricing model where you only pay for successful query resolutions, with no platform fees or minimum volumes. -
How much technical integration is required?
For Intercom, Zendesk, or Freshdesk users, the product can be implemented on day 1 without technical integrations, achieving 20-50% resolution rate. Higher automation rates require additional procedure definition and system integration. -
Can we use the AI agent with our in-house support platform?
Yes, the AI agent can be used directly through their public API.
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